Teaching approach

Great Question courses are run for organisations, not as open-enrolment events.

Accessibility is built into all Great Question courses. If you have an accessibility question that is not answered on this page, get in touch.

On this page:

  • Pre-course survey
  • Course content
  • Tools
  • On the day

Pre-course survey

Before the course, all participants will be sent a pre-course survey.

All Great Question courses are designed to be as accessible as possible. The survey is to make sure all participants’ needs are met in addition to our standard accessibility practices.

The survey covers:

  • Access needs and preferences
  • Social or communication needs and preferences (such as not being called on to answer a question)
  • Any other needs and preferences

Course content

Slides and language

All slides use simple fonts and large text with high colour contrast.

All slides and diagrams are described by the presenter. The presenter will avoid figurative language, and pause regularly.

There are no animations in the slides. Some courses include video content, which include subtitles/captions.


Online courses can include:

  • Short anonymous polls
  • Small group discussions in breakout groups
  • Online whiteboarding
  • Online prototyping


Videoconferencing: Zoom

If your team can’t access Zoom, we can use an alternative such as Teams.

If possible, participants should download and install the Zoom client. It is possible to use breakout groups in the browser, but fewer problems tend to pop up when everyone uses the client.

We recommend using Zoom on laptop, not phone.

Accessibility on Zoom

Zoom is compliant with the WCAG 2.1 accessibility standard at AA level. Closed captions will be turned on by default, and each course will start with an explanation of how to use them.

Collaborative whiteboarding: Mural

We use Mural whenever possible.

Participants do not need to download software or make an account to use Mural.

Participants do not need to learn anything about Mural before the session. We will start with training on how to use Mural.

Accessibility on Mural

Mural has limited keyboard accessibility. While it seems to be the most accessible online whiteboard service currently available, Mural is not yet WCAG 2.1 compliant.

If keyboard access is important to you, get in touch.

On the day

Online training is more fatiguing than in-person training. Because of this, the online versions of Great Question online courses:

  • Are more compartmentalised
  • Use shorter group activities at smaller increments
  • Use more reinforcing activities
  • Have fewer, shorter breaks

Courses longer than 3 hours are spread across 2 days to minimise fatigue.

You are welcome to take a break at any time, but please let your trainer know you have left the room.