• Design training
• UX design
• Disability and accessibility

But also

• Content design
• User research
• Service design

And sometimes

• Educational technologies
• Learning standards
• Taxonomies and ontologies

My UX career started in the UK, where I worked for organisations like the BBC, Cambridge University Press, and GOV.UK, as well as a range of startups. Later I moved to Melbourne, where I worked for organisations like Seek and PwC before becoming a UX trainer at General Assembly.

I moved to Canberra in late 2018 with the goal of setting up my own training company, focussed on user experience design and design for disability. I experienced a disabling injury at the end of 2018, and my ability to work was restricted for the first year of my recovery.

In 2023 I began a Masters by Research at University of Technology Sydney (UTS). I am researching the potential value of competency frameworks for design skills in the Australian Public Service.

My first career was as a high school teacher. Learning technologies and workplace learning have been threaded throughout my UX career.

I am a member of the Australian Institute of Training and Development (AITD).

I speak regularly at conferences and events, including UX Australia.

See my work history on LinkedIn

Recent articles

In Australia

2024
/02

Inclusive design is not what you think – it’s the able-bodied who tag along
(The Mandarin)

2023
/10

DVA forms for compensation cause unnecessary suffering
(The Mandarin)

2023
/10

Psychological safety in workshops is key to collaboration
(The Mandarin)

2023
/09

Incorrect assumptions are inevitable. Releasing them into the wild is not
(The Mandarin)

2023
/08

There are three types of public service co-design – good, useless or like snake oil
(The Mandarin)

2023
/07

Ensuring the 44% of Australians with low literacy can access government services
(The Mandarin)

2023
/07

Bad data: what designers can learn from the history of the BMI
(Outlier by Dovetail)

2023
/05

From IQ tests to design thinking: the complex origins and invisible legacy of brainstorming
(Outlier by Dovetail)

Talks

In Australia

2023
/08

Applied creativity and modern statistics: a lost history (link goes to video)

Speaker, UX Australia

2022
/11

‘Scientific design methods’ and ‘applied creativity’: a lost history (link goes to slides and audio)
Speaker, Design Leadership

2021
/08

Accessibility for bad guys (link goes to video)
Speaker, Ally camp

2021
/08

Accessibility for bad guys
Keynote speaker, DPIE Collaboration conference

2020
/11

Inclusive design workshop
Facilitator, Women in UX

2020
/09

Solve for one, extend to many: inclusive design for people with disabilities
Workshop facilitator, DTA Digital Summit

2020
/09

Disability for abled people: accessible collaboration (link goes to audio)
Speaker and panelist, CSIRO Future of Meetings Symposium

2018
/08

Disability as a driver of innovation (link goes to audio)
Speaker, UX Australia conference

2018
/05

Accreditation in UX (link goes to video)
Interviewee, UXPodcast

2018
/05

Disability and innovation
Speaker, A11y bytes lightening talks

2021
/04

Gestalt visual processing and the IA of lego storage
Invited speaker, Prototypes and popcorn meetup

2017
/11

Disability as a driver of innovation
Speaker, OzeWAI accessibility conference

2017
/08

Disability and UX
Invited speaker, Melbourne Geek Night meetup

2016
/01

Introduction to ontologies
Invited speaker, Melbourne web science workshop

In the UK

2014
/09

Comics theory, UX practice (link goes to video)
Speaker, CamCreative meetup

2014
/04

Ontologies (link goes to slides)
Invited speaker, Cambridge enterprise search meetup

2013
/07

Ontologies (link goes to slides)
Invited speaker, European Bioinformatics Institute

2012
/07

What’s the point of open data? (link goes to slides)
Contributor and speaker, Young rewired state open data hack day

2010
/09

Technical standards in learning technologies (link goes to dynamic slides)
Speaker, Technical communication UK conference