Design training for everyone

We deliver great learning experiences for people who want to deliver great web services.

Great Question is led by Zoë Rose, based in Canberra, and available anywhere.

Get in touch

"I couldn't recommend Zoë enough."

- Pat, former student

What does your team need?

Building design capability can help you deliver better, more cost-effective services.

We can support your team's development in...

User experience (UX) design

Discovering needs, then making and testing ways to meet them

Accessibility and inclusion

Making services that people with disabilities can use

Content design

Using words in a way that everyone can understand

Design in the DSS

Fulfilling the design requirements in the Digital Service Standard (DSS)

User research

Understanding the problems people are trying to solve when they use services

Usability research

Testing services to make sure they work for people

Design ethics

Delivering services that don't cause forseeable harm

Information architecture

Organising information in complex systems

Current courses

Our current courses are:

UX leadership
Accessibility
Inclusive design (guided workshop)

See the current
course list

Commission a course

Contact zoe@greatquestion.com.au to to talk about developing a course for your team's specific needs.

Most Great Question courses are written in collaboration with clients and offered generally. We are happy to develop private courses if needed.

Testimonials

Zoë is able to easily explain complex concepts to groups of people with diverse cultural, educational and professional backgrounds, and is passionate about educating crucial issues such as universal design and design ethics.

- Pat, former student

I had the pleasure to invite Zoë in my organisation to educate the team on accessibility. Zoë helped me scoping the type of session I wanted to have, she then crafted content that was very well received by the team. During the session, Zoë delivered the content with energy, and passion, her enthusiasm sparked interest in the topic for everyone.

I have seen Zoë delivering content in both organisations and conferences, it was always fun and engaging! If you need an awesome, smart, and passionate facilitator, I can say that Zoë is the one!

- Charles-Henri, client

I was very impressed with her broad industry knowledge and deep understanding of the UX principles and practices. Her ability to connect with students and her talent at teaching advanced concepts in a simple way allowed me and my classmates to effectively apply UX practices in our jobs.

- Angela, former student

Made for online

Learning online is different from learning face-to-face.

Great Question courses use collaborative whiteboards, breakout activities, polls, and other tools to make sure that learning sticks.

Zoë draws on extensive experience in learning technologies and in education, including her Bachelors of Teaching degree, when developing courses.

Made for government

Great Question courses comply with the Australian Public Service (APS) Digital Learning Design Standards wherever they apply.

Our course are designed to deliver the skills and knowledge the APS needs for capability building in digital.

Made for your team

Every team is different.

Whether your team includes experienced designers, new designers, or no designers at all, we can tailor our courses to meet their needs.

If you want to target a specific area of learning, we can develop a custom course to match.

Made for professionals

Make more confident decisions about the scope, timing, budget, and quality of design work by learning what designers do - even if you have no interest in developing design skills yourself.

We offer both courses and one-on-one sessions for leaders who want to develop a deeper understanding of how to get the best results in design.

About Zoë

My UX career started in the UK, where I worked for organisations like the BBC, Cambridge University Press, and GOV.UK, as well as a range of startups. Later I moved to Melbourne, where I worked for organisations like Seek and PwC before becoming a UX trainer at General Assembly.

In 2018 I moved to Canberra. An injury that left me disabled shaped the next two years.

My first career was as a teacher. Learning technologies and workplace learning have been threaded throughout my UX career.

I speak regularly at conferences and events, including UX Australia.

See a list of my talks and other professional achievements

See my work history on LinkedIn